Preamble and Effective Date
This legally binding agreement ("Terms" or "Agreement") establishes the contractual relationship between Epal Group (hereinafter referred to as "the Company," "we," "our," or "us") and any individual or entity (hereinafter referred to as "you," "your," or "User") accessing or utilizing the Company's digital assets. These assets include, but are not platforms, and any associated services (collectively, "the Services"). The Agreement becomes effective on January 1, 2026. Your explicit or implicit use of the Services constitutes your unequivocal acceptance of all stipulations contained herein. Should you disagree with any provision, your sole and exclusive remedy is to immediately cease all access and use of the Services. limited to, the corporate website (https://epal.com.bd/), software applications, digital
Corporate Identity and Service Description
The contracting entity is Epal Group, an umbrella organization encompassing affiliated brands, notably Epal IT Solutions. The Company's core business involves the provision of technology-centric solutions. This includes the development, licensing, and implementation of proprietary business software, the delivery of comprehensive web development and information technology services, the creation and distribution of digital products, and the offering of related consultancy and professional support services. This Agreement serves as the foundational governance document for all interactions with the Company's public-facing digital properties and the general use of its Services, which may be supplemented by specific project proposals, service level agreements (SLAs), or master service agreements (MSAs) for clients.
User Eligibility and Contractual Assent
By initiating use of the Services, you make a series of legally significant representations and warranties. You affirm that you have attained the age of majority in your jurisdiction of residence (at least 18 years old) or that you are acting with the valid consent and under the supervision of a parent or legal guardian who accepts these Terms on your behalf. You further affirm that you have thoroughly read, comprehended, and voluntarily agreed to be bound by this Agreement in its entirety. You also covenant to utilize the Services in strict compliance with all applicable local, state, national, and international laws, regulations, and ordinances.
Nature of Services and Modifications
All content, materials, and functionalities presented through the Services are offered strictly for informational and legitimate business purposes. The Company does not provide legal, financial, or regulatory advice through its general website content. The
Company expressly reserves the unilateral right, at its sole discretion and without incurring liability, to modify, amend, update, suspend, discontinue, or restrict access to any aspect, feature, or component of the Services at any time. Such actions may be taken for reasons including maintenance, upgrades, security, or business necessity, and prior notice is not guaranteed. Any unauthorized use of the Services, including attempts to breach security, engage in data mining, or use the systems for unauthorized commercial purposes, may result in civil legal action for damages and may be reported to relevant law enforcement authorities as a potential criminal offense.
User Conduct and Account Security
As a condition of use, you undertake a series of affirmative and negative covenants. You agree not to engage in any activity that compromises the integrity, security, or performance of the Services. This expressly prohibits misuse, unauthorized access (hacking), decompilation, reverse engineering, circumvention of technological protection measures, disruption of service via denial-of-service attacks, or introduction of malicious code. You warrant that all information you provide to the Company will be accurate, current, and lawful. You are forbidden from using the Services to conduct, promote, or facilitate any illegal, fraudulent, abusive, harassing, or unethical activities. If the Services include a user account registration feature, you are solely responsible for maintaining the strict confidentiality of your login credentials and for all activities, transactions, and communications that occur under your account. You must promptly notify the Company of any unauthorized use or security breach of your account.
Proprietary Rights and Restrictions
The Company asserts and retains full ownership of all intellectual property rights inherent in the Services. This encompasses, comprehensively, the website's design, architecture, user interface, underlying source code, object code, databases, all textual content, graphical elements, logos, trademarks, service marks, trade dress, audio, video, proprietary software, documentation, whitepapers, and any other creative or functional output developed or provided by the Company (collectively, "Proprietary Content"). No right, title, or interest in any Proprietary Content is transferred to you except for the limited, non-exclusive, non-sublicensable, and non-transferable license to access and use the Services as expressly permitted by this Agreement. You are strictly prohibited from copying, reproducing, republishing, downloading, modifying, adapting, distributing, transmitting, broadcasting, displaying, selling, licensing, reverse engineering, or creating derivative works based on any Proprietary Content without the prior written and express
authorization of an authorized representative of Epal Group.
All software, applications, tools, platforms, or systems developed and delivered by Epal Group (hereinafter referred to as the “Company Software”) are provided strictly under a licensing model, not as a sale of goods, unless a separate written agreement expressly states otherwise.
Upon delivery of the Company Software and subject to full and confirmed payment, the client is granted a limited, non-exclusive, non-transferable license to use the Company Software solely for its intended internal business operations.
Unless expressly permitted in a separate written agreement, the client is strictly prohibited from:
Reselling, redistributing, or commercially exploiting the Company Software
Relicensing, sublicensing, or assigning the software to any third party
Making the software available on a service bureau, SaaS, ASP, or hosted basis
Reverse engineering, copying, or modifying the software beyond agreed scope
Any such use requires a separately negotiated and executed written agreement with the Company.
All financial terms related to the Services—including but not limited to fees, subscription charges, payment schedules, billing cycles, and taxes—shall be specified in a separate written document, such as a project proposal, statement of work (SOW), invoice, or subscription agreement, mutually agreed upon by both parties.
These documents are hereby incorporated by reference into these Terms.
Unless explicitly stated otherwise in a written agreement signed by the Company:
All payments are final and non-refundable
Failure to meet payment obligations may result in suspension, throttling, or termination of Services
Reinstatement of Services may require payment of all outstanding dues and applicable reinstatement fees
The Company may act as a data processor and/or data controller, depending on the nature of the Services provided. The Company is committed to implementing reasonable technical and organizational safeguards to protect client and user data.
All data collection, storage, processing, and sharing practices are governed by the Company’s Privacy Policy, which is incorporated into these Terms by reference.
Clients are solely responsible for ensuring that:
Any data uploaded or processed is accurate and lawfully obtained
Data usage complies with all applicable data protection laws (including GDPR, CCPA, or other relevant regulations)
The Company processes data strictly based on the client’s instructions and does not assume responsibility for the legality, accuracy, or content of client-supplied data.
The Services may integrate with or depend upon third-party platforms and services, including but not limited to:
Cloud infrastructure providers (e.g., AWS, Google Cloud)
Payment gateways (e.g., Stripe, PayPal)
Communication APIs (e.g., WhatsApp Business, Twilio)
Email and messaging service providers
These third-party services operate under their own independent terms, policies, and agreements. The Company disclaims all liability related to the availability, security, functionality, or data practices of any third-party service.
Use of any third-party service is entirely at the client’s own risk, and clients are responsible for reviewing and complying with all applicable third-party terms.
To the maximum extent permitted by applicable law, Epal Group, including its affiliates, directors, officers, employees, and agents, shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:
Loss of profits or revenue
Loss of data
Business interruption
Loss of business opportunity
This limitation applies even if the Company has been advised of the possibility of such damages.
The Company does not guarantee uninterrupted, error-free, secure, or virus-free operation of the Services and shall not be liable for data loss or service disruption caused by factors beyond its control, including third-party failures, user error, or force majeure events.
All Services and proprietary content are provided on an “as-is” and “as-available” basis.
To the fullest extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:
Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of content
Clients assume all risks associated with the use of the Services.
The Company reserves the right, at its sole discretion and without liability, to suspend or terminate access to the Services at any time, including for violation of these Terms.
Termination does not relieve the client of any obligations incurred prior to termination, including outstanding payments.
Provisions that by their nature should survive termination—such as intellectual property rights, limitation of liability, indemnification, and governing law—shall remain in effect.
The Company may modify these Terms at any time. Material changes will be reflected by updating the Effective Date. Continued use of the Services after such updates constitutes acceptance of the revised Terms.
If you do not agree with the amended Terms, you must discontinue use of the Services.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Epal Group maintains its principal place of business, unless otherwise specified in a written agreement.
All disputes shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
For legal notices, inquiries, or data-related requests, please contact:
Epal Group
📧 Email: epalitsolutions@gmail.com
🌐 Website: https://epal.com.bd